Is it necessary to prebook?
Many of our prices represent substantial savings versus just turning up, and our price guarantee for parking and hotels ensures that you cannot buy cheaper. Plus, you can guarantee your parking space or hotel room when airports are busy.

How far in advance should I book?
It is advisable to book as far ahead as possible to avoid disappointment.

How frequently do the transfer buses run?
Most car park transfer services run 24 hours a day, generally they run between every 5 and 20 minutes. However we advise you to still give yourself plenty on time before check in deadlines.

What should I do when I get to the car park?
All of our secure car parks have a similar procedure, but for the exact details please refer to the brochure accompanying your confirmation voucher.

What special facilities exist for disabled passengers?
Most car parks have special arrangements for the lesser-abled passengers.

Do we pay when we book?
123 Heathrow Airport Parking in conjunction with Holiday Extras provide an easy to use online credit card booking service.

To how much discount am I entitled?
We have negotiated many levels of discounts to ensure you receive the keenest price possible for the highest quality of service available. The result is that your level of discount will vary, and will depend primarily on the car park chosen, the length of your stay and the time of year.

Can I pay over the phone?
Yes. If you wish to book your parking over the phone, call the Travel Desk on 0870 844 4003. Remember to quote reference "wx799" when making your booking to ensure you get your online discount!

Is the car park secure and insured/who is liable for any damage?
The majority of the car parks used by Holiday Extras are secure with the majority manned 24 hours a day or being equipped with CCTV.

Why am I being charged for 8 (or 15) days when I am only going away for 7 (or 14)?
Parking is charged per day or part thereof, as opposed to per 24 hours. This means, for example, that Saturday to Saturday is a total of 8 days charge.